Terms of Service

Last Updated: 8 February 2026

Agreement to Terms

By accessing or using the Zenkivo website and services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you may not access our website or use our services.

Description of Services

Zenkivo provides analytics and data management solutions designed for Japanese nonprofit organizations and local communities. Our services include data systematization tools, visual analytics, reporting capabilities, and related features as described on our website.

User Responsibilities

When using our services, you agree to:

• Provide accurate, current, and complete information
• Maintain the security of your account credentials
• Use our services in compliance with all applicable laws and regulations
• Not engage in any activity that interferes with or disrupts our services
• Not attempt to gain unauthorized access to any part of our services
• Not use our services for any unlawful or prohibited purpose

Intellectual Property Rights

The content, features, and functionality of our website and services, including but not limited to text, graphics, logos, images, and software, are owned by Zenkivo and are protected by international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or exploit any of our content without our prior written permission.

User-Generated Content

If you submit, upload, or provide any content to our services, you grant Zenkivo a non-exclusive, worldwide, royalty-free license to use, reproduce, and display such content solely for the purpose of providing our services to you.

You represent and warrant that you have all necessary rights to grant this license and that your content does not violate any third-party rights or applicable laws.

Privacy and Data Protection

Your use of our services is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your information.

Service Availability

We strive to provide reliable and continuous access to our services. However, we do not guarantee that our services will be uninterrupted, timely, secure, or error-free. We reserve the right to modify, suspend, or discontinue any part of our services at any time without prior notice.

Limitation of Liability

To the fullest extent permitted by applicable law, Zenkivo shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our services, even if we have been advised of the possibility of such damages.

Our total liability to you for any claims arising from your use of our services shall not exceed the amount you have paid to us for the services in the twelve months preceding the claim.

Indemnification

You agree to indemnify, defend, and hold harmless Zenkivo and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising out of or related to your use of our services, your violation of these Terms, or your violation of any rights of another party.

Termination

We reserve the right to terminate or suspend your access to our services at any time, without prior notice or liability, for any reason, including if you breach these Terms of Service.

Upon termination, your right to use our services will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, and limitations of liability.

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Japan, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts located in Tokyo, Japan.

Changes to Terms

We reserve the right to modify these Terms of Service at any time. We will notify users of any material changes by updating the "Last Updated" date at the top of this page. Your continued use of our services after such modifications constitutes your acceptance of the updated Terms.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Zenkivo regarding the use of our services and supersede all prior agreements and understandings.

Contact Information

If you have any questions about these Terms of Service, please contact us:

Zenkivo
〒106-0041 Tokyo, Minato City, Azabudai, 1 Chome−3−1 ４階
Email: info@zenkivo.com
Phone: +81 3-3583-9936